Peopleware news

Peopleware is pleased to announce that they will attend Contact Centre Expo 2025 at London ExCel on 19-20 November, showcasing their enterprise-grade Workforce Management (WFM) Suite. Throughout the two-day event, the Peopleware team will host live product demonstrations, highlighting how the WFM Suite helps contact centres and BPOs streamline scheduling, optimize operations, and deliver exceptional customer experiences.

We are pleased to announce our strategic partnership with rightWFM, a workforce management (WFM) consultancy, which will serve as an official reselling partner for Peopleware’s comprehensive workforce management suite. This collaboration enables Peopleware to deliver its WFM solutions to businesses looking for enterprise-grade WFM tools across the globe.

Peopleware, a leading provider of innovative workforce management (WFM) solutions, announces its strategic partnership with LabourGenie.Net, a trusted regional solutions provider, to serve as an official reseller of Peopleware's workforce management solutions in Southern Africa. This collaboration marks a significant step in Peopleware's commitment to expanding its reach and delivering its renowned WFM expertise to a broader regional market.

MSC Cruises, the world's third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The results: better customer service, standardised internal processes and consistent service quality across all channels and regions.

Peopleware, a leading provider of workforce management (WFM) solutions, today released its 2025 WFM benchmark report, a global study of WFM professionals across 38 countries and 14 industries. The report benchmarks performance in forecasting, scheduling, intraday management, analysis, and employee engagement.

InVision AG, the company behind Peopleware, has once again been recognized as a Great Place to Work®. This marks the fifth consecutive year that the Germany-based software provider has received the prestigious employer stamp of approval from the international research and consulting institute Great Place to Work®.

Peopleware, the new brand uniting all products and services of InVision Group, will make its live debut at CCW 2025 in Berlin. CCW visitors will be able to experience Peopleware's comprehensive portfolio of solutions for fully digitalized workforce management at stand G18 in hall 3.

InVision Group, a leading provider of workforce management (WFM) software and the company behind injixo, is bringing together its entire product and services portfolio under the new “Peopleware” brand. 

injixo, a leader and innovator in cloud-based workforce management (WFM) software, is delighted to announce that it has been awarded six G2 badges for autumn 2024. What makes the G2 badges uniquely reliable is that they are based on scoring by customers who use the software every day.

InVision Software, the company behind injixo, the cloud workforce management (WFM) application, is pleased to announce another new customer: luxury chocolatier and cacao grower Hotel Chocolat. Since 2004, Hotel Chocolat has been driven by three core values - authenticity, originality, and ethics - which continue to define the brand's success.

CXL, one of the leading contact center outsourcing companies in Belgium, has migrated its workforce management (WFM) system to injixo. As a result, measurable improvements have been realized that have a positive impact on business efficiency as well as customer and employee satisfaction.

InVision AG, the company behind injixo, has received the prestigious BSFZ recognition from the German Federal Ministry of Education and Research. This recognition is given exclusively by the BSFZ ("Bescheinigungsstelle Forschungszulage") to companies that receive funding from the Ministry through the Research Allowance Act.

InVision AG, the company behind injixo, a leading provider of cloud-based workforce management solutions, proudly announces its achievement of the ISO/IEC 27001:2013 certification. This underscores its commitment to maintaining the highest information security management standards when developing software solutions for injixo customers.

The Düsseldorf-based software company InVision AG has once again been recognized as a Great Place to Work® for the year 2024. As part of the "Great Place to Work® Certified" program, the independent Great Place to Work® Institute Germany examines how organizations shape their workplace and corporate culture. Important aspects of the study are, above all, respect, trust, team spirit, fair management, and active employee development.

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Videoslots is an online casino, founded in 2011 and headquartered in Malta. It specializes in the European market and is licensed by the gambling authorities in multiple countries in the UK and across Europe.

InVision Software is proud to reveal the achievements that its customer Tructyre has gained by implementing injixo.

EvaluAgent a provider of Quality Assurance (QA) solutions in the contact center environment, have announced a strategic partnership with InVision (the company behind injixo), a leader in Workforce Management (WFM), aimed at wholistic optimisation of agent productivity.

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for the contact center industry, is pleased to announce another new customer. Bella & Duke delivers raw and natural species-appropriate nutrition to 140,000 cats & dogs across the UK. Supplying complete meals, treats & supplements, the company is RawSAFE accredited and their food is manufactured to the highest safety standards.

InVision Software today announced that its cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace.

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, has partnered with injixo, the award-winning, multi-channel workforce management platform. The integration enables injixo to process information from the customer service platform Freshdesk. This makes workload easier to manage, while increasing employee and customer productivity and satisfaction.