Peopleware has released its latest ‘State of WFM Report 2026’, in partnership with Call Centre Helper. The report offers a clear snapshot of the current state of the workforce management (WFM) landscape, alongside practical insights into the future direction of WFM and how organizations can prepare.
Drawing on input from WFM professionals across multiple regions and industries, the report examines emerging trends, highlights the most significant challenges facing WFM teams, and provides a data-driven benchmark to help organizations measure their performance against industry peers.
The report is further enriched by contributions from leading industry experts, including Juanita Coley, Founder of Solid Rock Consulting, Dan Smitley, Founder of 2: Three Consulting, and Phil Anderson, CEO of The Forum, among others. Their expert perspectives add depth and real-world context to the findings, helping organizations translate insight into action.
Download the State of WFM Report 2026 to assess your current approach, identify opportunities for improvement, and guide your workforce strategy for the year ahead.