Peopleware is pleased to announce its participation in Contact Centre Expo 2025, taking place at London ExCel on 19-20 November, to showcase its enterprise-grade Workforce Management (WFM) Suite.
Throughout the two-day event, the Peopleware team will conduct live product demonstrations, highlighting how the WFM Suite enables contact centres and BPOs streamline scheduling, optimize operations, and deliver exceptional customer experiences.
On 19th November from 12:20-12:50, Richard Saqladi, UK Regional Sales Director for Peopleware, and Jonathan O’Connor, Resource Planning Manager at Tructyre, will co-present a 30-minute session on the Digital CX track, to demonstrate how Peopleware’s technology helped Tructyre reduce their employee working hours from 40 to 37.5 per week, achieved without additional costs, fewer staff, or service disruption.
“At Peopleware, we believe technology should empower teams, not overburden them,” said Richard Saqladi, UK Regional Sales Director. “Our partnership with Tructyre demonstrates how innovative workforce management can enhance both efficiency and employee wellbeing, enabling contact centers to deliver a smoother, more consistent customer experience.”
“I look forward to being a part of the CCExpo and sharing my insights on how Peopleware’s WFM suite helped us transform our operations” says Jonathan. "Within 5 weeks, our service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones."
Attendees can visit the stand CC-K50 to meet the team and experience Peopleware’s innovative WFM solutions firsthand.
About Contact Centre Expo:
Contact Centre Expo, co-located with the Customer Experience Expo, is the premier event for professionals driving excellence in customer engagement. The show brings together cutting-edge technologies, proven strategies, and forward-thinking innovations designed for call and contact centre leaders, senior managers, customer experience specialists, L&D professionals, IT teams, and operations experts.
To learn more or to book a 1:1 demo session, visit here: Peopleware at CCExpo