CCW 2026: Peopleware presents AI-native WFM suite for efficient planning and sustainable competitive advantages

At this year’s CCW in Berlin, Peopleware will demonstrate how workforce management (WFM) can be designed to be more efficient, precise, and employee-centric. The workforce management solutions provider will present its AI-native WFM suite in Hall 3, Stand G18, enabling service organizations to holistically optimize planning processes and sustainably improve efficiency, profitability, and both customer and employee satisfaction.

CCW 2026 will take place from February 24-26 at the Estrel Convention Center (ECC) in Berlin. This year, Peopleware is also a partner of The Next Experience (Design by HCD) in Hall 4, which will be transformed into a modern pop-up service center for the trade show. In addition, Peopleware will deliver a presentation on the second day of the event in the trade show forum in Hall 3.

With Peopleware's intelligent software solutions for forecasting, scheduling, intraday management, time-off management, and time and attendance, WFM processes can be fully digitized and largely automated. Companies benefit from increased planning reliability and a better balance between customer orientation, cost control, and employee productivity. Workforce management thus becomes the central interface between service quality, operational efficiency, and corporate culture.

Artificial intelligence (AI) is not a supplementary feature at Peopleware; it has been an integral part of the software architecture for many years. While many well-known AI applications such as chatbots, voice assistants, and large language models (e.g. ChatGPT), are primarily designed for interaction and communication, Peopleware applies AI where it delivers the greatest impact in WFM. The platform recognizes patterns in demand and utilization even within complex data sets, identifies trends and outliers at an early stage, and continuously optimizes capacity and workforce deployment. The technologically advanced platform is continuously developed by software engineers and data scientists with proven expertise in machine learning and operations research, and is built on three central components: agentic AI, predictive AI, and optimization AI.

"We don't see AI as a technology that replaces humans, but as an intelligent assistant and partner," says Peter Bollenbeck, CEO of Peopleware. AI enables people to work faster, more efficiently, and more accurately by reducing manual processes, managing large volumes of data, and optimizing outcomes through highly complex algorithms. However, it always operates within clearly defined goals and boundaries – strategic management, decision-making authority, and control remain with humans. Bollenbeck adds: "Our many years of experience show that when companies combine human WFM expertise with artificial intelligence, they achieve measurable efficiency gains and sustainable competitive advantages."

Andreas Bopp, Sales Director at Peopleware, will explore this topic in greater depth in his presentation on February 25, 2026, at 12:00 p.m. in the trade show forum in Hall 3, focusing on the interaction between humans and artificial intelligence.