Customer stories
"Employee satisfaction scores rose from 42 in 2023 to 71 in 2024, driven by improvements in scheduling, communication, and control over working hours."
Read The Forum awards story
"When choosing a solution, support is key for effective adoption. And that’s something Peopleware does very well."
Read Maud's Story
"Our team isn't wasting time rescheduling and reorganizing workloads like we used to. That time is now spent coaching our frontline staff, making sure they offer better service."
Read Sophie's Story
"Peopleware's support has been outstanding! We’ve received assistance from day one and throughout the entire process."
Read Michele's Story
"Peopleware improved our agents’ engagement levels. Team leaders no longer have to struggle, because the Peopleware forecast is accurate and the optimization does the hard work for them. Peopleware has literally changed our world!"
Read Stacie's Story
"We have reduced the time needed to modify an employee’s team and roster by 60% compared to our old system."
Read Jéroen's Story
"Peopleware has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model."
Read Damien's Story
"Peopleware lets us to offer greater flexibility to our agents, which makes us a more attractive employer. That's very important in a tight job market."
Read Olivier's Story
"Everything was clustered in different Excel sheets, making it very hard to understand if we had the right number of people for the workload."
Read Kevin’s story
"Peopleware has saved us lots of time. It helps us to be proactive, not reactive. And to operate our contact centre with improved efficiency."
Read Derrabella’s story
"Not only have we dramatically improved customer service levels, we’ve reduced agent burnout and we’re saving over £100k a year."
Read Kerry’s story
"There was no value in looking for another solution because Peopleware is really cost-effective, scalable, easy-to-use, and that was perfect for what we wanted to do."
Read Tim’s story
"Our agents love Peopleware ME. They manage their own day and use their own schedules. That has been brilliant for them."
Read Rebecca’s story
"No matter the size of your organisation, Peopleware can deliver for you. They offer incredible value for an outstanding product and I couldn't recommend them highly enough."
Read Steven’s story
"One of the main reasons for choosing Peopleware was that you have the utmost flexibility with the monthly subscription plan. That is really different from most of the competitors in the WFM area."
Read Nick’s story
"Within 5 weeks, service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones."
Read Jonathan’s story
"I’ve told everyone: Get Peopleware! It is going to save you time, it is going to save you wages, it is going to save you everything."
Read Stephanie’s story
"Adherence went from 'not measurable' to an unprecedented and near-perfect 97% (normal industry average: 85%)."
Read Sayeed’s story
"I wholeheartedly recommend Peopleware. It’s easy to use - and it’s got everything you need for workforce management."
Read Sascha's Story