Well-documented, secure integrations for enterprise systems
Prebuilt connectors with leading platforms like ADP, Zendesk, and Freshworks.
Structured data exchange for legacy or flat-file systems, such as CSV and ODBC.
Full developer access for custom workflows and automation.
Trusted by leading brands
"It really was just a very simple, straightforward process for something that could be really complicated."
Seasalt Cornwall
Frequently asked questions
Why is integration important in WFM?
The efficiency of workforce management depends on real-time data - who’s working, when, where, and how this demand shifts over time. If your WFM tool is not reliably connected to other systems, you risk inaccurate forecasting, inefficient resource allocation, and poor customer experience – all of which increase your operational costs. Learn more.
Which systems does Peopleware integrate with?
You can connect Peopleware to a wide range of systems, including ACDs, HRMs, BIs, and more. You can view a list of our most popular integrations here.
What if my system isn’t listed?
Even if your system isn’t listed, you can still connect using standard interfaces or by building a custom integration using the Peopleware API. We are happy to help you evaluate integration options for your specific need. Get in touch.
Who handles the setup?
Our WFM experts will guide you through the initial setup and configuration as part of your tailored onboarding. Adding or changing existing integrations is straightforward and can often be done without IT support, but our dedicated integration specialists are always available if you prefer they handle it for you.
What does the API support?
The Peopleware API enables you to create custom workflows, automate recurring processes and integrate with other systems to meet your unique business needs. Customers can access the full documentation for all endpoints and use cases.