BPOs that trust Peopleware WFM every day
Outcomes that matter to outsourcers
Peopleware gives contact center outsourcers everything needed to plan, manage, and optimize their workforce, with results that benefit clients, agents, and your bottom line.
Key benefits for BPOs:
Delight your clients
Efficient operations and consistent service quality lead to higher client satisfaction.
Maximize profitability
Optimize staffing, reduce over- and under-resourcing, and control operating costs.
Consistently meet client SLAs
Deliver reliable service across multiple contracts and channels.
Engage and empower your agents
Efficient schedules and self-service features, such as shift swapping, reducing burnout and turnover.
The WFM suite for call center outsourcers and BPOs
Import customer forecasts, compare versions, and plan across all time horizons with AI-driven algorithms that stay accurate in complex, multi-client environments.
Intelligent, demand-driven shift planning that optimizes across locations, skills, and teams, ensuring coverage and SLA compliance even with fluctuating client requirements.
Real-time control that lets you adjust resources instantly and track performance, keeping service targets stable, utilization optimal, and productivity measurable across operations.
Smart absence management that makes availability predictable and service reliable. Configurable and scalable down to the contract and location level.
Seamless time tracking with precise payroll integration and secure control of complex working time rules - auditable, compliant, and configurable for any company structure.
Integrated AI, seamless API connections, and enterprise-grade security ensure reliable performance, data integrity, and scalable operations across the entire WFM suite.
Customer stories from the outsourcing world
"Peopleware has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model."
Read Damien's story
"Peopleware automatically makes sure that both over- and under-staffing are avoided as much as possible, so that the desired service level can be achieved with maximum efficiency."
Read Sasha's story"Integration with the contact routing platform is an end-user task that can be completed with a few clicks...Setting up the integration with Genesys took 10 minutes!"
Read Jéroen's StoryResources
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Infographic8 strategies to thrive in a competitive environment
A concise, visual guide for contact center BPOs: discover the essential strategies you need to optimize operations, delight clients, and stay ahead in today’s highly competitive outsourcing market.
eBook8 strategies to thrive in a competitive environment
More companies are outsourcing their contact center operations to focus on their core business. How can BPOs capitalize on this growth and stay ahead of competitors? We’ve identified eight proven strategies to help you thrive.
eBookThe BPO leader's guide to WFM data integration
Learn how BPOs can break down data silos, integrate systems strategically, and leverage modern WFM and AI to forecast accurately, optimize resources, and deliver seamless client experiences.
PodcastData integration for enhanced decision-making in WFM
Gain a comprehensive understanding of effective workforce management strategies, the critical role of data integration, how to balance cost efficiency with customer experience, and insights into the future impact of AI.