Why use Peopleware for your contact center?
Happy agents, front and center
Accurately predicting staffing needs is key to keeping agents happy. Avoid under and over-staffing, agent burnout, and benefit from higher retention and performance by creating schedules that take into account personal preferences, skills, and goals.
Build better customer relationships
When the right agents with the right skills are scheduled at the right time, customer issues are resolved quickly and effectively. Provide an impactful customer experience that leaves your customers feeling valued and satisfied.
Improve operational efficiency and profitability
Reliable forecasts, optimized schedules, and monitoring adherence is crucial to making informed decisions. Optimize your staffing levels to lower costs, meet your service levels, and ultimately grow your bottom line.
Explore our products
Accurate WFM forecasts in volatile times.
Forecast your short-, mid, and long-term workload with predictive AI.
Create schedules your people love and your business needs.
Build the best possible shift plans with AI optimization that avoids over- and understaffing even under complex constraints.
No two days are the same. Be prepared for the unexpected.
Adapt your schedules in real time to unforeseen events to secure your short-term business goals.
Turn time-off management from a source of stress to a source of joy.
Foster a fair and transparent work culture by automating your time-off processes with agentic AI.
When every second counts, you can't afford to be almost right.
Automate time tracking and evaluate working hours to ensure compliance and accurate payroll.
You can't grow your business without growing your people. Empower them to reach their fullest potential.
Run scalable education programs and ensure consistent learning results with interactive e-learning content.
The secure, AI-native core of your WFM suite.
All Peopleware products run on an intelligent foundation that keeps your operations efficient and always at the forefront of technology.
Customer stories
"Within 5 weeks, service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones."
Read Jonathan’s story
"Not only have we dramatically improved customer service levels, we’ve reduced agent burnout and we’re saving over £100k a year."
Read Kerry’s story
"Adherence went from 'not measurable' to an unprecedented and near-perfect 97% (normal industry average: 85%)."
Read Sayeed’s storyResources
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eBookOccupancy, utilization and productivity
In this eBook, we demystify these three terms and equip you to understand them, measure them, and improve them.
eBookWFM benchmark report
We surveyed WFM professionals across 38 countries and 14 industries. With insights from over 100 in-depth questions, this report reveals the current state and future direction of workforce management in contact centers.