Resolve issues before they disrupt your operations
Unexpected problems create immediate pressure in live operations. Our support is structured to remove blockers quickly and keep teams working.
Support matters most when planning cannot wait.
A support issue in WFM is rarely just a technical inconvenience. It can block schedule generation, delay decisions, force workarounds, and negatively affect customer and employee experience.
The right support, at the right time
Proactive partnership
From day one, you have a Customer Success Manager accountable for your outcomes. They run regular reviews, stay close to your goals and challenges, and bring your feedback directly to product and roadmap decisions. On high-severity issues, they advocate on your behalf, mobilizing leadership and engineering until your issue is resolved.
Expert response
When a schedule won't generate or an integration breaks, the answer comes from a support team of former planners with hands-on WFM experience. By covering all major timezones, you can rest assured that your issue reaches a local expert regardless of when it surfaces. Ticket priority is set by the impact on your operations, not contract value.
Self-service
Structured documentation and training material are accessible at any time. Your planners can resolve most questions independently, without opening a ticket or waiting for a response. Or get instant answers from the built-in Peopleware Intelligent Assistant, which can coach your WFM team directly within the software and help users find the right solution in seconds.
Don’t take our word for it
"One of the keys to our success with Peopleware was the support we received. Their patience, expertise, and tailored guidance ensured a smooth journey, despite our limited experience with WFM tools."
Michele PepeCorporate Workforce Planning ManagerMSC Cruises
Need support you can count on?
Discuss your requirements and see how our setup aligns with your operations.
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