2025

Peopleware's WFM Benchmark Report

lp-wfm-benchmark-2025

We surveyed WFM professionals across 38 countries and 14 industries. With insights from over 100 in-depth questions, this report reveals the current state and future direction of workforce management.

In this report, you’ll discover:

  • WFM benchmarks to see how your organization stacks up
  • The biggest challenges professionals face in 2025
  • Insights to improve efficiency and long-term stability

Data-driven insights

As Workforce Management evolves in 2025, three key themes are emerging. Organizations are navigating between operational efficiency, the complexity of hybrid operations, and the increasing need to better engage employees.

99%

of professionals say WFM is critical to business success, with efficiency gains and lower turnover among the most cited benefits.

79%

of organizations now manage hybrid teams - but demand-driven optimized scheduling practices are still underutilized.

87%

of organizations say employee engagement is important, but nearly half of employees feel only slightly empowered, or not at all.

Highlights from Peopleware’s WFM Benchmark Report 2025