WFM for contact centers: Optimize your workforce planning

Discover powerful tools that sync up, scale up and level up your people and business

Agentic AI

Predictive AI

Optimization AI

AI works for you 24/7 in the background, continuously optimizes your workflows and lets you interact with it in natural language.

Peopleware Forecasting

Accurate WFM forecasts in volatile times.

Forecast your short-, mid, and long-term workload with predictive AI.

Peopleware Scheduling

Create schedules your people love and your business needs.

Build the best possible shift plans with AI optimization that avoids over- and understaffing even under complex constraints.

Peopleware Intraday Management

No two days are the same. Be prepared for the unexpected.

Adapt your schedules in real time to unforeseen events to secure your short-term business goals.

Peopleware Time Off Management

Turn time-off management from a source of stress to a source of joy.

Foster a fair and transparent work culture by automating your time-off processes with agentic AI.

Peopleware Time & Attendance

When every second counts, you can't afford to be almost right.

Automate time tracking and evaluate working hours to ensure compliance and accurate payroll.

Peopleware Education

You can't grow your business without growing your people. Empower them to reach their fullest potential.

Run scalable education programs and ensure consistent learning results with interactive e-learning content.

Peopleware Platform

The secure, AI-native core of your WFM suite.

All Peopleware products run on an intelligent foundation that keeps your operations efficient and always at the forefront of technology.