Contact Centre Expo
19 - 20 NOVEMBER 2025 | EXCEL, LONDON

We’re excited to be exhibiting at this year’s Contact Centre Expo at ExCeL London.

We’d love the chance to meet with you and discuss your workforce management goals and challenges.

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About Contact Centre Expo

Contact Centre Expo, co-located with the Customer Experience Expo, is the premier event for professionals driving excellence in customer engagement. The show brings together cutting-edge technologies, proven strategies, and forward-thinking innovations designed for call and contact centre leaders, senior managers, customer experience specialists, L&D professionals, IT teams, and operations experts.

Explore the trends shaping the future of customer interaction through a rich educational programme featuring expert-led seminars, thought-provoking panel discussions, and live technology demonstrations. Connect with leading solution providers showcasing the most advanced products and services designed to transform the way organisations deliver customer experience.

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What to expect from Peopleware

This year, we’re excited to showcase Peopleware: our refreshed brand, redesigned UI, new autonomous decision engine and expanded enterprise portfolio. Visit us to see how Peopleware helps organisations simplify workforce management, scale with confidence, and put people at the center of success.

📍 Find us at stand CC-K50.

Don’t miss your chance to stop by and enter our competition. Meet the team and explore all things WFM.

Meet the team

If you’d like a hands-on look at the Peopleware WFM platform, or simply talk to one of our experts, click the button below to book a meeting.

Oh and don't forget to pick up your goodie bag. 

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Hear us live

Digital CX - 12:20-12:50, 19th Nov

Smarter Scheduling, Better CX: Why Automation Isn’t Enough

How did Tructyre successfully reduce the working week from 40 to 37.5 hours, without extra costs, fewer staff, or service disruption?

Join us for a 30-minute session to learn how smarter scheduling goes beyond automation, delivering better customer experience, improved agent wellbeing, and a perfect balance of staffing and service quality.

Enter competition

Make sure to visit our stand, enter our quiz, let us know what your biggest WFM challenge is, and be in with a chance to win a Sony WH-1000XM5SA premium noise-cancelling wireless headphones.

 

Demo - Forecasting

11:00-11:15

Forecasting is the foundation of operational efficiency. Leveraging AI/ML, it lowers employee stress and supports the delivery of the best possible customer experience.

  • Accurately predict customer demand: calls, emails, chats, social media, and more
  • Prevent workforce under-utilisation and over-utilisation
  • Save costs and boost productivity
Demo - Time Off

13:00-13:15

Time Off Management helps you balance employee needs with business continuity.

  • Automate approvals for efficiency

  • Prevent staffing gaps and ensure fair, compliant policies

  • Reduce administrative workload while supporting employee well-being

Demo - Intraday Management

15:00-15:15

Real-time management allows you to react quickly and effectively when things don't go as planned.

  • Manage unexpected volume spikes and absences
  • Identify gaps and adjust resources efficiently
  • Create stress-free experiences with a people-first approach.