eBook
Consistently hitting your Service Level target is a key ingredient of the customer experience and is good for agent morale. Failing to hit Service Level target, however, has lots of negative consequences and might even result in penalties for underperformance. How can WFM planners ensure to achieve those goals consistently?
The planning team can take a bow when Service Level goals are hit, because without accurate forecasts, efficient schedules and good adherence tracking, it simply wouldn’t happen! Discover all of our tips and tricks to achieve your SL targets every time.
And many more crucial thought provoking questions.