ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale.
The Peopleware platform brings predictive intelligence to workforce scheduling, demand forecasting, and real-time operational decision-making, enabling ArvatoConnect to operate with even greater accuracy and control.
“ArvatoConnect is exactly the kind of forward-thinking organisation we built Peopleware for", said Christof Bollenbeck, Head of Sales at Peopleware. "They understand that great customer experiences can’t be achieved without well-supported, intelligently managed teams. We're looking forward to helping them put that into practice every day."
This partnership reflects ArvatoConnect’s commitment to investing in technology that supports it’s people, sustainable growth, operational excellence, and high-quality customer engagement.
"Our teams handle complex customer interactions for global brands and public sector organisations, so we needed a WFM platform that we could rely on", said Stephen Miller, IT and Innovation Director at ArvatoConnect.
About ArvatoConnect
ArvatoConnect partners with leading brands and organisations to transform customer, colleague and citizen experiences, while delivering measurable, lasting outcomes. By embedding innovative technologies and placing AI at the core, they help clients move further, faster, and unlock real operational and business impact.
With a tech-agnostic approach, they integrate the right platforms, data and customer journeys into intelligent, cohesive ecosystems, powered by deep partnerships and our own evolving digital capabilities. From highly regulated industries to the public sector, they deliver secure, ethical and compliant transformation at pace. A division of Bertelsmann, ArvatoConnect employs approximately 800 people in the UK and is headquartered in Datchet, with other offices in Swansea, Newcastle and Willerby.